Customer evidence lives everywhere. BAI brings it together.

Connect what customers tell you, ask for, say and do with the operational context around every interaction. Every finding remains traceable to its source.

Asked
  • Surveys
  • Interviews
  • Forms
Told
  • Support
  • Calls
  • Chats
Said
  • Reviews
  • Social
  • Forums
Did
  • Usage
  • Transactions
  • Renewals
Enriched by account, product, location and operational context
BAI AnalyticsOne connected evidence layer
ThemesRoot causesSegmentsEvidence

Bring in evidence your way.

Connect live systems, push events, import history or collect new feedback. Open any route to see what it supports.

Close the loopWebhooks notify your systems when analysis completes, a monitor fires or a report is ready.Webhook docs →

Feedback tells you what happened. Context makes it comparable.

BAI preserves the customer’s words and attaches the business context needed to compare, segment and trace every interaction.

Raw feedback
“The estimate changed twice after I added a second service.”
Useful, but isolated
Contextualized evidence
“The estimate changed twice after I added a second service.”
WhoEnterprise account
WhatMulti-service visit
WhereLocation 114
When12 Aug · Before renewal
SourceZendesk · #58121
Ready to compareby account · product · location · journey · operating condition

Show us where your customer evidence lives.

We will map your sources and show how BAI connects their context, evidence and business value.

Map your sources →